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​Exchange & Return Policy



We fundamentally believe you will be thrilled with the products you purchase from the High Cultured. That’s because we go out of our way to ensure that they’re designed and built to be just what you need. However, we understand that occasionally a product may not fully meet your expectations.  In that unlikely event, we invite you to review the following terms regarding product returns. General:

Exchange​ Policy

  • We kindly ask that all items be returned in their original condition — unaltered, unworn, unwashed, and with all tags attached.
  • Sale or discounted items may be exchanged only if they are defective, and all exchanges are subject to stock availability. If the new item selected is of higher value, the price difference will need to be paid. Please note that we do not offer cash refunds.
  • For footwear, original tags must remain attached, and the shoe box sticker should not be removed or altered.
  • For hygiene reasons, we are unable to offer exchanges for accessories, knitwear, underwear, socks, caps, and white-coloured items.
  • Each item is eligible for a one-time exchange only.
  • This exchange policy is valid within Myanmar.
  • Items must be returned within the applicable return period from the date of receipt.

We sincerely appreciate your understanding. Kindly note that we reserve the right to make the final decision on all exchange requests.

Applicable for In-Store Purchases

  • All exchanges must be made within 48 hours from the date stated on the official receipt.
  • Please present the original official receipt to our staff when requesting an exchange,  as we are unable to proceed without it.
  • Kindly note that sale items are not eligible for size or colour exchanges.
  • Please be informed that we do not offer cash refunds.

Applicable for online purchase: 

  • Items must be returned in new, unworn condition with all tags still attached within 48 hours of receiving your parcel.
  • Customers will not be entitled to an exchange if the items have not been returned in accordance with the relevant returns period from receipt of the parcel; therefore, we will return the goods to you at your costs and expense.   
  • Please allow up to 15 days for us to process your return once we have received it.  
  • A clear shipment receipt is required for all returns.
  • Kindly note that sale items are not eligible for size or colour exchange.
  • The difference will not be returned if the price of the exchange item is lower than the original item. 
  • Please note that customers are responsible for any fees related to returning the item within 48 hours of notification. If we do not receive the return within this timeframe, we will understand that you have decided not to proceed with it, and the item may be handled accordingly without further notice.
  • Kindly note that return parcels remain the customer’s responsibility until they are safely received by HIGH CULTURED. For your peace of mind, we strongly recommend using a registered and trackable shipping service when sending your return.

INCORRECT / MISSING / FAULTY OF ITEM: 

If you believe there is an issue with the item you received, please contact us as soon as you notice it. Our team will be happy to assist you and guide you through the return or exchange process. If the item is still available, we will gladly arrange a replacement for you. In cases where an item is incorrect, missing, or faulty, HIGH CULTURED will cover the shipping cost for the replacement or return. Kindly keep your shipment receipt and share it with us for reference. We truly appreciate your patience and understanding, and we will do our best to resolve the matter as quickly as possible.